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Use of the Website is permitted exclusively to individuals over 18 years of age who have the legal capacity to contract. To access certain features, such as purchasing Products, registration as a Client is required. By accessing or registering, the User agrees to:
Filar S.A. reserves the right to suspend or cancel accounts of Registered Clients who violate the established terms.
To make purchases, the User must register by creating an account on the Website. By registering, the Registered Client agrees to:
Registration on the Website implies express acceptance of these terms and conditions.
All Products offered on the Website are subject to stock availability.
Product images and descriptions are for illustrative purposes; there may be differences between the Products shown and those delivered due to manufacturer changes or other factors.
Filar S.A. reserves the right to modify, discontinue, or limit the quantity of Products available without prior notice.
Prices are expressed in [local currency] and include taxes, unless otherwise indicated.
Filar S.A. reserves the right to modify prices at any time, but confirmed orders will maintain the price in effect at the time of purchase.
Accepted payment methods are [credit/debit cards, bank transfers, digital payment platforms, etc.].
All payments are subject to verification and approval by the payment processing entity.
Shipments are made throughout the territory of [country] via [name of the shipping company].
Shipping costs will be informed at the time of purchase and will depend on the recipient’s location.
Delivery times are estimated and may vary due to reasons beyond the control of Filar S.A.
To manage returns or warranty claims, the Registered Client must contact [support email or phone number].
Filar S.A. shall not be liable for direct, indirect, incidental, consequential, or punitive damages arising from the use of the Website or the Products purchased, except as provided by applicable law.
All content on the Website, including texts, images, logos, and software, is the property of Filar S.A. or its licensors and is protected by intellectual property laws. Reproduction, distribution, or modification without prior authorization is prohibited.
Filar S.A. reserves the right to modify these terms and conditions at any time. Modifications will be published on the Website, and it will be considered that the Registered Client accepts the changes by continuing to use the Website.
These terms and conditions are governed by the laws of [country]. Any dispute arising in connection with the use of the Website or the Products will be submitted to the competent courts of [location].
For any questions or claims related to these terms and conditions, the Registered Client may contact us through:
By using this Website and registering as a client, the User confirms having read, understood, and accepted these terms and conditions in their entirety.
The company will deliver the order free of charge to Terminal Tres Cruces. The customer will choose the shipping company and pay the shipping cost when picking up the order at the agency.
For all orders confirmed from Monday to Friday until 4:30 p.m., delivery to the transport agency at Tres Cruces will be made on the same day the order is placed.
The customer may pick up their order at the designated store once they receive the confirmation email for merchandise pickup.
Note: Once the invoice has been issued, no changes to the delivery address specified by the customer will be allowed.
Filar S.A. aims to guarantee quality products and customer satisfaction. If a return is requested, the product must meet the following conditions:
The return period accepted by the company is 5 business days.
Important: Electrical products are not eligible for return.
To request a return, send an email to devoluciones@filar.com.uy with the purchase invoice and/or order number and the reason for the return. If there is more than one item in the invoice or order, specify which item is to be returned.
The customer service department will reply to the email within a maximum of 48 business hours, sending instructions for the return and indicating where the product should be delivered.
FILAR S.A. guarantees the products it offers against manufacturing defects.
If a manufacturing defect exists, FILAR S.A. technicians, together with the manufacturer’s information, will analyze whether the warranty applies or if the failure is due to misuse of the product. If it is determined that the warranty applies, the customer will be provided with an identical product or a refund will be issued if the product is out of stock.
